Refund Policy

Deposits and project payments

Project work begins after an agreed deposit. The deposit reserves delivery capacity and covers discovery and planning, so it is non refundable once that work has started.

Remaining payments are tied to milestones defined in the proposal.

Cancellation before work begins

If an engagement is cancelled before discovery begins, any amount paid is refunded in full.

Cancellation during a project

If an engagement is cancelled while in progress, you are invoiced for completed work and for work in progress at the point of cancellation. Any remaining balance is refunded.

Completed deliverables are handed over once outstanding amounts are settled.

Retainers and ongoing work

Retainers may be ended with the notice period stated in the agreement. The current period is invoiced in full.

Unused hours within a period do not carry over unless the agreement says otherwise.

Strategy calls

Strategy calls are free of charge. They can be rescheduled or cancelled at any time through the booking confirmation.

If you are not satisfied

Tell us early. In most cases a concern is a scope or expectation issue that can be resolved through revision inside the agreed scope.

If it cannot be resolved, we discuss a fair settlement based on the work delivered.